1. Can Johnson
Auto Body, Inc. Save My Deductible?
We do not save deductibles. When a shop claims it
can save a deductible, the shop did not complete a part of your repair listed on
the estimate, cut corners in the repair, or used inferior parts/workmanship.
We will not compromise the safety of our customers by using substandard parts or
poor workmanship as a means to save the deductible. Our files are
routinely audited by insurance companies; we welcome this practice because it
helps keep the industry honest.
2. What is "Prior Damage?"
Any damage to your vehicle that was not directly caused
by the accident which you are currently repairing.
3. Can you include my prior damage in
this insurance estimate?
We do not include prior damage within your insurance
estimate because this constitutes insurance fraud. We can, however, give
you a separate estimate to repair any prior damage.
4. Do I have to repair with the
facility the insurance company suggests?
You have the right to use the repair facility of your
choice. Be sure to choose a facility that offers a written
guarantee.
5. What if the repair cost is higher than what
the insurance allows?
In a case such as this, it is our job as your body shop
to request further payment from the insurance company. This is called a
supplement. At no time do we charge our
customer for extra work that is accident-related. The customer should have
no financial obligation beyond the deductible.
6. How do I get a rental car?
Johnson Auto Body, Inc. deals
with rental car companies on a daily basis. As a service to our customers, we can set up the rental for you and arrange for
rental car personnel to meet you at our facility when you drop your car off for
repair. Once the repair is finished, you may drop the rental car at our
facility and we will return it to the rental car company.
7. Can I request what parts to use?
We repair all vehicles according to the guidelines of the
applicable insurance company.
8. Can you tow my vehicle to
Johnson Auto Body, Inc.?
We have several towing companies we use on a regular
basis and can easily arrange for a tow to our shop.
9. How does Johnson Auto Body, Inc. guarantee its work?
We provide a written lifetime
warranty on all our workmanship. If you do not choose our facility,
make sure the shop you choose offers a similar warranty.
10. What is the biggest asset of Johnson Auto Body, Inc.
Our repeat customers and
their referrals.